Marketplace Manners

Marketplace Manners are creative, interactive programs featuring workbooks and games designed to inform and educate your employees the essential leadership skills that project a positive image of themselves and your company that will enable your business to succeed in the marketplace.

Professional Business Etiquette
Teaching College Students
Clients of Marketplace Manners

Professional Business Etiquette

Dining Etiquette for Business (formal and casual) - Since your employees manners are on display at the dinner table, the lack of knowledge in manners and making etiquette faux pas can ruin a clients impression of oneself and ones business- fast! Some topics in the program are- maneuvering your way through a casual and formal dinner, business table manners review , proper ways to eat various foods.

"Image Busters" - Think of all the mistakes one can make to ruin a positive impression…. This is what Image Busters is all about. Our most popular program emphasizes how important it is to be professional not only in our physical appearance but also in our behavior and mannerisms.

Business Telephone Etiquette - Your employees can set the tone of the phone call that will make a winning first impression of your business by using phone techniques offered in this program. Some topics discussed are- Fundamental skills of providing helpful service, verbal responses that will build relationships with your customers , how to handle dissatisfied customers over the phone.

Cell Phone Etiquette - Because cell phones are one of the main tools we use to communicate in business, new situations for cell phone use, manners and etiquette have evolved. Some topics of the program include- Cell phone etiquette while dining, Is your cell phone controlling your life? Appropriate times for cell phone conversations.

"You are What You Wear" - Just what is appropriate dress for the marketplace? In today’s world, casual friday’s seem to be starting on Monday mornings. You Are What You Wear Programs are taught with helping individuals make dressing and grooming decisions that reflect a polished and refined image of themselves. Topics include- You never have a second chance to make a good first impression, what to wear during a job interview, creating classic attire that is acceptable in the workplace.

Etiquette for the Office - As we spend over 2000 hours a year in our offices, what better place to practice courteousness and respectful behavior than with our coworkers. This program focuses on using courteous and politeness skills to foster mutual respect, harmony and team spirit in the workplace and also may be combined with the Positively Professional- Managers Who Motivate Program. The ten most common workplace errors and how to solve them, common sense ways to practice using manners in the workplace and how to handle difficult situations are just a few of the topics discussed.

Positively Professional - Managers Who Motivate - How do you motivate your employees to be their best and work hard for your company? This program will help your management team be a positive influence to help boost business performance with the employees of your company. Some topics discussed are- Creative business ideas to encourage employee enthusiasm, ways to communicate for encouragement and criticism and how positive and negative management leadership effect employee productivity and work atmosphere.

Email Etiquette (Netiquette) - Appropriate e-mail etiquette or “Netiquette” is a must to maintain a professional image in every day communication to employees and clients. Included in the programs are -Remember the golden rule for emails, knowing when to use e-mail versus face to face communication, the proper way to write e-mails.

Successful Business Interviewing - Interviewees need to know how to present themselves and communicate professionally during the job search and interview process. This program helps one to learn how to write a resume that will be noticed, effective communication during an interview and know appropriate dress for an interview and more.

Social Savvy Skills - Social Savvy Skills focuses on business communication that takes the fear and awkwardness out of meeting people and being social. Program topics include- Etiquette rules of Introductions, addresses and greetings, how to start and end conversations, components of handshakes, business card etiquette.

Customer Service Success - Your managers and customer service representatives are the “Good Will” ambassadors for your company. Customer Service Success will help them to make excellent customer service the highest priority for your business that will return profits and a great company reputation. Some topics are the high value of customers, how to keep your customers coming back and dealing with challenging situations.

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Teaching College Students

Extreme "Manners Makeovers" for Students - Since companies are looking for sharp people to hire and graduates are looking for great careers, what a better way to make the two come together. College students and graduates of your educational institution are the ambassadors for your school. Along with a great education, good manners and etiquette training are necessary leadership skills will give students the competitive advantage. The college student curriculum can include any of the business etiquette programs plus instruction in Face Book Faux Pas and U-Tube disasters.

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Clients of Marketplace Manners

Mississippi Student Housing Leadership Group
Mississippi State University Continuing Education
BOSS Camp- (under-privileged high school students in conjunction with the MSU College of Business and Industry)
MSU Appalachain Honors and Leadership Program
Mississippi University for Women Career Services
MSU-Meridian Small Business Development Center
University of Mississippi School of Business/Tupelo
Cadence Bank- Starkville, MS
Community Bank- Jackson, MS
Greater Starkville Development Partnership
Dominoes Pizza
Back Yard Burgers
Oktibbeha County Chancery Clerks Office
Louisville, MS Rotary Club

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